Frequently Asked Questions
What is Stilefit?
Stilefit is an online shopping site that offers world-famous sports brands under one roof. Founded in 2015, the online retail brand continues to serve with a boutique service approach. Stilefit.com's mission is to be the leading brand in Turkey of the active wear trend that is spreading around the world, and to offer quality and stylish combinations for women to do sports. Each brand offered for sale makes a difference with both design and performance elements.
Is it safe to shop from Stilefit?
The identity information you provide during membership registration and shopping is stored in accordance with the Personal Data Protection agreement. The information about the credit card you use while making the payment is encrypted using 128bit SSL and automatically reaches the bank where the payment transactions are made. During this process, information is only sent to the bank and provision is taken by the bank. Your credit card information is not stored by Stilelfit.com.
Do you have a physical store?
Stilefit is a brand operating in the eCommerce model. We do not have a physical store and all our sales are made through our Stilefit.com online store.
Why should I become a member?
We recommend that you create a subscription so that you can track your orders through the system, contact you when necessary, and send order status updates to you.
Can I shopping without singing up?
You can shop with your visitor ID without being a member of Stilefit.com.
I forgot my password; What should I do?
Your new password will be sent to your e-mail address if you enter the e-mail address you created a subscription to our system and click on the "Forgot Password" button.
Do you store my Credit Card information?
Your credit card information is not stored by Stilefit.com under any circumstances.
What payment methods can I use when ordering?
a. For Stilefit.com shopping, you can pay in cash or in installments using the credit card of any bank you want.
b. You can pay to our İş Bank or Yapı Kredi Bank accounts by Wire Transfer/EFT.
Do I have to be a member to order?
You can shop with your visitor ID without being a member of Stilefit.com. However, we recommend that you shop by signing up so that you can track the status of your order and submit your return and exchange requests through the system.
Do you do gift wrapping?
If you select the gift package option on the My Cart page while placing your order, your orders will arrive as gift packaged. If you forget to do this or have a special note, you can contact us and submit your request for your orders that have not been shipped yet. (Email: firstname.lastname@example.org , Phone / Whatsapp: +90.553 831 0030)
How can I shop from Stilefit.com?
You can search for the brands or products you are interested in on Stilefit.com; You can add the products you like to your cart after you mark the color and size options. As a member, you can progress through the order steps by logging in as a member or as a visitor without being a member. You can complete your shopping by filling out the delivery and payment information.
How can I use a gift voucher?
On the My Cart page, you can take advantage of our offers by entering the coupon code suitable for the products in your cart in the "Coupon Code" field under the order summary screen and clicking the "Apply" option.
CARGO AND DELIVERY
Which shipping companies do you work with?
We work with HepsiJet and Yurtiçi Kargo companies for our domestic shipments.
We work with DHL Express, UPS or PTT Cargo companies for the shipments of overseas orders, including the TRNC.
Is there a shipping fee?
For orders placed within Turkey, shipping is free of charge for orders of 500 TL or more. For orders of 499 TL or less, a shipping fee of 18,99 TL is charged.
For overseas orders, different tariffs are applied according to the country.
Do you ship internationally?
Stilefit.com sends internationally. Our online store supports Turkish and English language options. We also offer the opportunity to pay for orders in TL, USD or EUR currency.
Shipping costs are calculated automatically and added to the order amount. Taxes to be paid at customs belong to our customers.
What is the cargo delivery time?
Cargo delivery times differ for Domestic and International shipments. For domestic shipments, it takes 1-3 working days depending on the location of the address.
An exact date cannot be given for overseas shipments.
Which countries do you ship cargo to?
You can view the list of shipping countries when entering the Address details in the Order steps.
I received information about my cargo. What should I do?
When we deliver your order to cargo, you will receive both email and SMS notifications. You can track your package with the cargo tracking code included in the notification, and in case of any mishap, you can contact the cargo company by forwarding this tracking code.
RETURN AND EXCHANGE
Can I return the product I purchased?
You can return the purchased products to us within 15 days after receiving them. It is our precondition to return the product(s) unused, with the brand label and packaging showing its originality. Returns are not accepted for products that have been used for a while, damaged, labeled, stained, or not available for resale.
Special return conditions apply to yoga mats. The stipulated time for the return of yoga mats, which we evaluate in the hygienic products class, is 7 working days. We would like to remind you that we cannot give a positive feedback to our customers who want to return the yoga mat after using it and after the brand labels showing its originality have been torn off.
You can find more detailed information in our Returns and Exchanges conditions.
I want to return the product I purchased. What should I do?
You have the right to return your purchased products free of charge within 15 days after receiving them. When you decide that you want to return the product, you can make a request by sending us an e-mail (email@example.com) or Whatsapp (+90.553 8310030).
You can help us process your return request quickly by sharing your order number or name and surname.
After creating the return request, our Customer Service will provide the necessary information and guidance.
I want to change the product I purchased. Is it possible?
If the product you bought is not what you wanted or if the size did not fit well, we can make an exchange. You can contact us via email (firstname.lastname@example.org) or Whatsapp (+90.553.8310030) and request an exchange. We need to make sure that the requested size is in stock before we can make a size change. If there is a relevant size stock, we will reserve it for you. After the returned product reaches our warehouse, it is checked and a new order is created for the exchange based on the return approval.
If the price of the product subject to change is 500 TL or less, 18,99 TL shipping cost is added and it is sent.
The product is defective / damaged. What should I do?
Items you purchase from Stilefit.com are subject to the brands' Faulty/Damaged product policies. If you encounter any defect upon receipt of the product or after use, you should contact Stilefit Customer Service.
You can send the photos showing the defect/defect in the product and the explanation by specifying the order number or name and surname to our email address: email@example.com or to our Whatsapp line +90.553 8310030.
If it is found appropriate after the preliminary examination, we request a product review to the Customer Service of the brands. If the teams of adidas and Under Armor brands in Turkey request the product to be sent, a product review application is made and the necessary information is shared with our customers.
If the product is found to be defective/defective, a discount code is defined where you can shop for the same amount, following the notification. We emphasize that there is no cash refund for defective/defective product reviews.
How long does it take to get my refund after the return?
After the returned product reaches our warehouse, it is checked whether it meets the return conditions. Refunds for orders that have been approved for return are made within 24-48 hours. For purchases made with a credit card, the refund period of banks varies between 1-5 working days. For this reason, if you have received an email with a return confirmation from us and your payment has not been made within 48 hours, we recommend that you contact the bank's support unit first.